Customer Service Associate

Job Summary

Provides courteous, efficient, and friendly checkout and customer service while ensuring compliance with store policies and operational procedures. Assists with merchandising, inventory, and store appearance to support a positive shopping experience.

Responsibilities

• Greets customers, offers assistance, and provides courteous and efficient service.
• Handles transactions at the register, including sales, returns, refunds, and exchanges.
• Recommends related or promotional items to enhance customer purchases.
• Maintains clean and well-stocked counters, shelves, and displays.
• Executes resets, revisions, and promotional display setups as directed.
• Processes photo services, including passport photos and promotional products.
• Fulfills online orders for in-store pickup and ensures timely delivery to customers.
• Implements asset protection procedures to minimize profit loss.
• Complies with regulations for restricted items such as alcohol and tobacco.
• Follows food handling and stock rotation guidelines for consumable items.
• Maintains store cleanliness and a professional, organized appearance.
• Completes other tasks and special assignments as directed by management.

Qualifications and Experience

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.
• Preferred: Six months of experience in a retail environment.
• Preferred: Prior experience with Walgreens.

About Company

Walgreens Boots Alliance is a leading global pharmacy and retail company focused on helping people lead healthier lives. This opportunity is located at 5122 Hull Street Rd, Richmond, VA 23224.